Terms and Conditions

Please read all these terms and conditions.

Terms and Conditions

Please read these terms and conditions carefully before placing your order.

By placing an order, you agree to be bound by these terms, which form a legally binding agreement between you (the Customer) and Towns Plumbing & Heating Supplies Ltd (the Supplier). If you have any questions or concerns, please contact us at 01732 444186.

Application

These terms apply to all purchases made from Towns Plumbing & Heating Supplies Ltd, Unit 4 Orchard Business Centre, Sanderson Way, Tonbridge, Kent TN9 1QG.
Email: sales@townsmerchant.co.uk
Tel: 01732 444186

Interpretation

1. Consumer: An individual buying Goods for purposes wholly or mainly outside their trade, business, craft, or profession.
2. Contract: A legally binding agreement between you and us for the sale of Goods.
3. Delivery Location: The address or premises where Goods are to be delivered.
4. Goods: The items we sell, as listed in your Order.
5. Order: Your request to purchase Goods from us.

 

Goods

• Goods are described in our catalogues, brochures, website, or advertising materials. Images are for illustrative purposes only and may show slight variations in colour or size.
• For custom Goods, you are responsible for ensuring the accuracy of the information you provide.

Basis of Sale

• Descriptions of Goods do not constitute a contractual offer.
• We reserve the right to reject any Order without obligation to explain, though we aim to provide reasons when possible.
• A Contract is formed once we accept the Order, or earlier if Goods are delivered.
• Quotations are valid for 30 days unless stated otherwise.
• No changes to the Contract are valid unless agreed in writing.
• These terms apply only to Consumer purchases made at our business premises. If your circumstances differ, please notify us so we can provide more appropriate terms.

Price and Payment

1. -Prices include VAT unless stated otherwise.
2. -Prices are based on our current price list at the time of Order acceptance.
3. -Payment must be made at least one day prior to delivery. We accept cash, credit, or debit cards.

Delivery

• -We aim to deliver within the agreed timeframe or, if not specified, within 30 days of the Contract.
• -If delivery is delayed and time was of the essence, or if we fail to meet a reasonable revised deadline, you may cancel the Contract and receive a full refund.
• -If you choose not to cancel after a delay, you may reject the Goods and receive a full refund once returned.
• -Goods forming a commercial unit must be cancelled or rejected in full.
• -We typically deliver within the UK. Overseas delivery may incur import duties, which are your responsibility.
• -Goods may be delivered in instalments if necessary.
• -If you fail to take delivery through no fault of ours, storage and redelivery costs may apply.
• -You are responsible for Goods once delivery is completed.

Risk and Title

• -Risk passes to you upon delivery.
• -Ownership passes only once full payment is received. If payment is overdue or insolvency proceedings begin, we may cancel delivery and reclaim Goods.

Withdrawal and Cancellation

• You may withdraw your Order before we confirm acceptance.
• You can cancel within 14 days of the Contract unless Goods were made to your specification. You must return the Goods in undamaged condition at your cost. Delivery charges are non-refundable.
• These rights do not affect your rights in relation to defective Goods.

Conformity

• Goods must:

  • Be of satisfactory quality;
  • Fit the purpose you informed us of prior to Contract;
  • Match their description.
• Any non-conformity arising from your own materials is not our responsibility.

Events Beyond Our Control

• If a party cannot fulfil obligations due to circumstances beyond reasonable control:
  • The affected party must inform the other as soon as possible.
  • Obligations are suspended as long as reasonable.

Privacy

• We respect your privacy and comply with GDPR.
• See our Privacy and Cookies Policies (available upon request).
• We only process Personal Data as required to fulfil your Order.
• For data privacy concerns, email: sales@townsmerchant.co.uk

Limitation of Liability

• We do not exclude liability for death, personal injury, or fraud.
• We are not liable for:
  • Unforeseeable losses at the time of Contract;
  • Losses related to business or trade, as our Contract is intended for Consumer use.

Governing Law & Complaints

• These terms are governed by English law.
• Disputes may be referred to the courts of England and Wales, or in the jurisdiction where the Consumer resides (Scotland or Northern Ireland).
• For complaints, contact us directly. We aim to respond within 5 working days.

Get in touch with us today!

Towns Merchant
Unit 4 Orchard Business Centre, Sanderson Way,
Tonbridge, Kent TN9 1QG, United Kingdom
Tel: 01732 444186
Email: sales@townsmerchant.co.uk